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If you see the “Missing reCAPTCHA Token” message while logging into Demand-Genius, your browser was unable to generate or send a valid reCAPTCHA security token. This is usually a local issue with your browser or network, not your Demand-Genius account.
This error does not indicate a problem with your Demand-Genius account or credentials. It means the reCAPTCHA verification step could not complete on your device or network.

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Why this happens

  • Public WiFi networks (airports, hotels, cafés) often use shared IPs, captive portals, or traffic filtering that can disrupt reCAPTCHA.
  • If your first login attempt fails on such a network, your browser may cache an invalid token in cookies or local storage.
  • Even after moving to a secure or private network, that cached data can continue to block login attempts until it’s cleared.

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Quick fix

Clearing your browser data forces a fresh reCAPTCHA token to be generated and resolves most cases.
1

Clear cookies and cache for app.demand-genius.com

In your browser settings, clear cookies and cached files scoped to app.demand-genius.com. You can usually do this from the browser’s site settings or privacy panel.
2

Switch to a secure network

Move to a trusted private network (e.g., your home or office WiFi) rather than a public hotspot.
3

Reload the login page and sign in

Refresh the Demand-Genius login page and attempt to sign in again. Your browser will generate a new reCAPTCHA token.

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Other things to try

If clearing cookies and cache doesn’t resolve the error, work through the following steps:
Opening the login page in an Incognito or Private window is often the fastest way to rule out cached data or extension interference — it starts a clean browser session with no stored cookies or active extensions.
  • Disable ad blockers or privacy extensions temporarily. Some extensions intercept or block the scripts reCAPTCHA depends on.
  • Ensure JavaScript and cookies are enabled in your browser settings. reCAPTCHA requires both to function.
  • If you’re using a VPN or proxy, disconnect it and try signing in again. Some VPN exit nodes are flagged by reCAPTCHA’s risk scoring.

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Best practices on public WiFi

Public networks introduce the most common conditions that trigger this error. Following these steps before you log in can prevent the issue from occurring.
  • Log in from a secure, private network whenever possible.
  • If you must use public WiFi, complete any captive portal login first (for example, the “Accept Terms” screen that appears when you connect).
  • If login fails on a public network, clear your cookies and cache before retrying on another network.
Still having trouble? Contact Demand-Genius Support and we’ll help you get back in quickly.